Privacy Policy

Last Updated: April 27, 2025

This Privacy Policy describes how International Visa Service Sp. z o. o. sp. k. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website or use our services related to Indonesia e-Visa applications.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you use our services, we may collect the following personal information:

• Contact information (such as name, email address, phone number)
• Passport information (such as passport number, nationality, expiration date)
• Travel information (such as travel dates, accommodation details)
• Payment information (such as credit card details, billing address)
• Any other information you provide to us in connection with your visa application

Non-Personal Information

We may also collect non-personal information about your interaction with our website, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on those pages
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing your Indonesia e-Visa application
• Communicating with you about your application status
• Providing customer support
• Improving our website and services
• Sending you updates and promotional materials (if you have opted in)
• Complying with legal obligations
• Detecting and preventing fraud

Information Sharing and Disclosure

We may share your personal information with:

• Indonesian immigration authorities (as required for visa processing)
• Service providers who assist us in operating our website and providing our services
• Legal and regulatory authorities when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: