Terms of Use

Last Updated: April 27, 2025

These Terms of Use ("Terms") govern your access to and use of the Indonesia e-Visa Guide website operated by International Visa Service Sp. z o. o. sp. k. ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and International Visa Service Sp. z o. o. sp. k.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Services

Our website provides information and assistance related to Indonesia e-Visa applications. We are not affiliated with the Indonesian government or its immigration authorities. Our services are designed to facilitate the visa application process, but we cannot guarantee the approval of any visa application.

4. User Responsibilities

When using our website and services, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of any account information
• Take responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations

5. Prohibited Activities

You agree not to:

• Use our website for any illegal purpose or in violation of any local, state, national, or international law
• Violate or infringe upon the rights of others, including their intellectual property rights
• Interfere with or disrupt the operation of our website or servers
• Attempt to gain unauthorized access to any portion of our website
• Use our website to transmit any viruses, malware, or other harmful code
• Collect or harvest any personally identifiable information from our website
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of International Visa Service Sp. z o. o. sp. k. or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

8. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the operation of our website or the information, content, materials, or products included on our website. We disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that our website will be uninterrupted or error-free, that defects will be corrected, or that our website or the server that makes it available are free of viruses or other harmful components.

9. Limitation of Liability

In no event shall International Visa Service Sp. z o. o. sp. k., its officers, directors, employees, or agents, be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

• The use or inability to use our website or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our website by any third party

10. Indemnification

You agree to defend, indemnify, and hold harmless International Visa Service Sp. z o. o. sp. k., its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to our website, your violation of any term of these Terms, or your violation of any third party right, including without limitation any copyright, property, or privacy right.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Katowice, Poland for the resolution of any disputes arising out of or relating to these Terms or your use of our website.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the intention underlying the invalid or unenforceable provision.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and International Visa Service Sp. z o. o. sp. k. regarding your use of our website and supersede any prior agreements between you and us relating to your use of our website.

14. Contact Information

If you have any questions about these Terms, please contact us at: